Refund policy

10. RIGHT OF WITHDRAWAL

10.1. Within the limits set forth in Article 52 of the Consumer Code, the Consumer-Client has the right, within 14 calendar days of receipt of the Products purchased, to exercise the right of withdrawal, consisting of the possibility of returning the Products received and obtaining a refund of the price paid, without penalty and without having to provide any reasons.

10.2. The right of withdrawal referred to in paragraph 10.1. above is expressly excluded, pursuant to Art. 59, paragraph 1, lett. c), d), e) and f) of the Consumer Code, in the event that the Customer purchases customised Products and/or Products that are liable to deteriorate or expire rapidly and/or Products that are not suitable to be returned for hygienic or health protection reasons and have been opened after delivery, as well as in the event of the supply of Products that after delivery are by their nature inseparably mixed with other goods.

10.3. The period referred to in Article 52 of the Consumer Code shall run from the day on which the Consumer-Client or a third party, other than the Shipping Company and designated by the Consumer-Client, acquires physical possession of the Product or:

  • in the case of multiple Products ordered by the Consumer-Client in one order and delivered separately, from the day on which the Consumer-Client or a third party other than the Freight Forwarder and designated by the Consumer-Client acquires physical possession of the last Product;
  • in the case of delivery of a good consisting of multiple lots or pieces, from the day on which the Consumer-Client or a third party other than the Freight Forwarder and designated by the Consumer-Client acquires physical possession of the last lot or piece.

10.4. Within the term provided for by the Consumer Code, the Consumer-Client who decides to avail himself of the right of withdrawal must send a written communication to Taste by registered letter with return receipt to Taste’s address, in 31100 - Treviso (TV), Via Trevisi 16 and can anticipate such communication by e-mail to Taste, which will not substitute the registered letter. Alternatively, the Consumer-Client can send a pec to the certified e-mail address pec@Taste.it.

10.5. Taste shall, following the Consumer-Client's withdrawal, communicate by e-mail to the Consumer-Client a confirmation of receipt of the Consumer-Client's will to withdraw.

10.6. In accordance with the law, the Customer/Consumer shall bear the shipping costs for the return of the Products, which must be sent to the following address: 

Taste

31100 - Treviso (TV), Via Trevisi 16 - Italy (IT) 

within fourteen days from the date, you notified Taste of your decision to withdraw from the Contract (the deadline is met if the Consumer-Customer returns the goods before the expiration of the fourteen-day period).

10.7. In case of damage to the Product during transport, Taste shall notify the Consumer-Client of the event (within the 5th day from receipt of the goods in its warehouses), so that he can promptly file a complaint against the Shipping Company chosen by him and obtain a refund of the value of the goods (if insured); in this case, the Product shall be made available to the Consumer-Client for its return, at the same time cancelling the withdrawal request.

10.8. Taste shall not be liable in any way for damages or theft/loss of goods returned by uninsured shipments; upon its arrival at the warehouse, the Product shall be examined to assess any damage or tampering not deriving from transport. Should the returned product be damaged, Taste shall deduct a percentage from the refund due, as a contribution to the restoration costs.

10.9. Taste shall also refund all expenses borne by the Consumer-Client (purchase of the Product and its original delivery; the costs for its return are obviously excluded) within 14 days from the communication of the right of withdrawal, and in any case upon receipt of the returned Product, by means of Bank Transfer or PayPal. It will be the Customer's responsibility to promptly provide the bank details on which to obtain reimbursement (name surname account holder, IBAN code).

10.10. The right of withdrawal is however subject to the following conditions:

  • Taste's Products are sold in special packaging; such packaging is deemed to be an integral part of the Products. Therefore, in order for the Customer to regularly exercise the right of withdrawal, the purchased Product shall have to be intact and returned in its original packaging, complete in all its parts (including packaging and any documentation and accessory equipment to limit damages to the original packaging);
  • the return, until receipt by Taste, is the full responsibility of the Client;
  • Taste shall not be liable under any circumstances for damage, theft or loss of the returned Products;
  • upon its arrival at the above-mentioned return address, the Product will be examined for any damage or tampering not resulting from transport.

10.11. The Consumer-Client shall forfeit the right of withdrawal for lack of the essential integrity condition of the Products (packaging and/or its content), in cases where Taste ascertains:

  • the lack of or damage to the outer packaging;
  • lack of or damage to the original inner packaging;
  • the absence of integral elements of the Product (accessories, parts);
  • damage to the Product due to causes other than transport.

10.12. In case of forfeiture of the right of withdrawal, Taste will return the purchased Product to the Consumer-Client, charging the shipping costs to the same and no refund of the price paid will be made.

10.13. Please note that the right of withdrawal as governed by this clause is reserved exclusively for Consumer Customers; there is no right of withdrawal for Professional Customers.

10.14In case of communication needs regarding returns and complaints, you can send an e-mail or call the following contacts: 

Italia: info@tastecoffee.it

Servizio Clienti: +39 347 3973346

Servizio Clienti/WhatsApp: +39 347 3973346 

Altri paesi UE:  info@tastecoffee.it