Terms of service

GENERAL SALES CONDITIONS

1. SUBJECT


1.1. These General Terms and Conditions govern all contracts for the online sale of products offered by Taste Snc di Tiralongo Fabio e Urdich Elisa via the online shop accessible at the Internet Site www.tastecoffee.it. 

1.2. Pursuant to and for the purposes of Articles 7 and 12 of Legislative Decree no. 70/2003 and Articles 48, 49 and 51 of Legislative Decree 206/2005, Customers are hereby informed that the provider of information company services provided on the Site and the subject of these GTCS is Taste Snc di Tiralongo Fabio e Urdich Elisa, with registered office in 31100 - Treviso (TV), Via Trevisi 16, registered with the Turin Chamber of Commerce, REA no.: TV-407934, in the Company Register, VAT no. 04895500264.

1.3. The Client may at any time communicate with Taste Snc di Tiralongo Fabio e Urdich Elisa, pursuant to and for the purposes of art. 7 of Legislative Decree n. 70/2003, by sending a written communication by registered letter with return receipt to the address 10121 - Turin, Corso Galileo Ferraris, 22bis, and will be entitled to anticipate such communication by e-mail to info@tastecoffee.it, which will not substitute the registered letter.


2. DEFINITIONS

In these T&Cs, terms not otherwise defined shall have the meanings ascribed to them below: 

“Acceptance" refers to the contractual acceptance of the Purchase Order by Taste, following the verification of the availability of the Product. 

"Account" refers to the Registered Customer's personal account accessible from the Site. 

'Customer' refers to any person, regardless whether they have completed the registration procedure or not, who navigates within the Site. 

"Consumer Customer" refers to a consumer customer within the meaning of the relevant provisions of the Consumer Code. 

"Professional Customer" refers to a professional customer within the meaning of the relevant provisions of the Consumer Code. 

"Civil Code" refers to R.D.R. No. 262 of 16 March 1942, as amended and supplemented. 

"Consumer Code" refers to Legislative Decree No. 206 of 6 September 2005, as amended and supplemented. 

"Content" refers to all information, videos, images, sounds, music, pictures, software, newsletters (containing useful news aimed at the use of the Site and therefore to be considered an integral part of the Site), animations, databases, design and all contents, trademarks, logos, technical solutions adopted, graphic designs, look & feel, structure and any other part already created or to be created, whether registered or not, whether or not covered by copyright or legally protected, published on the Site or any other material (in whatever form) or service that is made available through the Site to Customers, including information sheets relating to Products, images or descriptions relating to Products as well as trademarks or logos of third parties that are manufacturers or suppliers of Products. 

"Contract" refers to any and all contracts for the online sale of Products offered by Taste Snc di Tiralongo Fabio e Urdich Elisa through the online shop accessible through the website www.tastecoffee.it and that shall be governed by these Terms and Conditions (including any document that may be referred to in the same Terms and Conditions), by the Purchase Orders and the Acceptances, as well as by any further conditions published on the Site and by any further rules and/or instructions on the individual Product sheets and/or, in any case, published on the Site. 

"Taste" refers to the company Taste Snc di Tiralongo Fabio e Urdich Elisa, with registered office in 31100 - Treviso (TV), Via Trevisi 16, registered with the Chamber of Commerce of Treviso, REA no.: TV-407934, of the Company Register, VAT no. 04895500264. 

"Purchase Order" refers to the contractual proposal made by the Client to purchase a Product on the Site and sent to Taste in accordance with the purchase procedure set forth in these Terms of Purchase. 

"Product" refers to the products (for example: creams, make-up products, detergents, beauty and cosmetic products in general, etc.) offered for sale on the Site. The images accompanying the description of a Product are for illustrative purposes only. The images of the Products may therefore not exactly reproduce the Product itself, but may differ in colour and size, including in the accessories in the picture. 

"'Website' refers to the Internet site www.tastecoffee.it. 

" Shipping Carrier" refers to the forwarding agent chosen by Taste in its sole and absolute discretion to handle the delivery of the Products purchased through the Site.

3. GENERAL CONDITIONS

3.1. The services provided on the Site, as well as the Contract, the General Terms and Conditions, as well as any further conditions published on the Site and the further rules and/or instructions present on the data sheets of the single Products and/or, in any case, published on the Site, are provided in Italian [and, pursuant to and for the effects of Article 12, paragraph 1, letter e) of Legislative Decree no. 70/2003, in the further languages: English, French, German, Spanish, Portuguese, Polish, Czech, Romanian, Greek, Slovak.

3.2. The GTC that are applicable to the sale on the Site of the Products are those published on the Site in the section "[General Conditions]" on the date on which the Purchase Order is sent by the Customer. It is the sole responsibility of the Customer to check and read the applicable GTC before proceeding with each Purchase Order.

3.3. The Customer shall in any case always print a copy of the GTC applicable pro tempore to each Purchase Order and/or store them on a durable medium.

3.4. These Terms and Conditions may be amended and/or updated at any time by Taste. Any amendments and/or additions will be effective from the date of publication of the updated GTC on the Site. Customers are required to regularly access the Site and check the publication of any updated GTC.

3.5. These GTC do not regulate the sale of products and/or the provision of services on the Site via links, banners or other hypertext links. Before making commercial transactions relating to products and/or services present on the Site through links, banners or other hypertext links, it is necessary for the Customer to check the relevant terms and conditions of sale. Taste is not responsible in any way for the provision of services and/or the sale of products on the Site through links, banners or other hypertext links. Taste does not control and/or monitor the websites accessible through such links. Therefore, Taste shall not be responsible for the content of such sites or any errors and/or omissions and/or violations of law by such sites.


4. REGISTRATION

4.1.  When purchasing Products on the Site - but without this procedure being necessary or entailing an obligation to purchase on the part of the registrant - each Customer may register on the Taste Site, creating his/her own Account, choosing a password and providing the personal data indicated below.

4.2. Registration credentials, which may be changed by the Customer at any time by accessing his/her Account, are personal and may not be transferred to third parties. Registration on the Site is free of charge.

4.3. The Customer may, prior to sending his or her first Purchase Order on the Site, complete the registration procedure on the Site, without, however, this procedure being necessary or entailing an obligation to purchase on the part of the registrant, by accessing his or her Account and providing the following information and personal data:

  • Name, Surname/ business name;
  • E-Mail;
  • Password.

When a Purchase Order is placed, it will also be requested:

  • E-Mail;
  • nationality;
  • address of residence/head office;
  • telephone number;
  • shipping address if different from residence/head office;
  • tax number /codice fiscale;
  • PEC

4.4. You warrant that the information provided during the registration process at the Site is complete, correct and true. You agree to indemnify Taste against any and all expenses, costs, damages and/or penalties arising out of and/or in any way connected with your breach of the rules on registration to the Site. You shall be solely responsible for accessing the Site by means of your registration credentials and shall be directly liable for any damage and/or harm caused to Taste and/or third parties, resulting from your improper use of the Site or from the loss and/or misappropriation by third parties of your registration credentials.

4.5It is in any case understood that all operations carried out using the registration credentials are considered to have been carried out by the Customer to whom the registration credentials refer.

4.6. The Customer expressly authorises Taste to send all communications relating and/or inherent to the Agreement, as well as to the Purchase Order, the Acceptance and the status of execution of the Purchase Order, to the e-mail address provided during registration.

4.7. The Customer can view the Purchase Orders placed in his Account.

4.8. The Customer may at any time cancel his or her registration on the Site by sending an e-mail to the following address: info@tastecoffee.it.

4.9. Taste reserves the right to refuse, at its sole discretion, the registration of a customer at any time. Taste also reserves the right not to accept Purchase Orders, from anyone, that are anomalous in relation to the quantity of products purchased or the frequency of purchases made on the Site. In the event of non-acceptance of the Purchase Order, the staff of Taste shall promptly notify the Client.

4.10. By granting the specific consents, the Client may agree to receive, through the contacts provided by him/her, any promotional offers, invitations to participate in sales and/or other commercial proposals from Taste. You may revoke your consent at any time and not receive any further promotional offers, invitations to participate in sales and/or other commercial proposals from Taste, by notifying us as described in the privacy policy on the Site.

4.11. The data provided to Taste will be processed in accordance with the applicable legislation on the processing of personal data, including Legislative Decree no. 196/2003 and EU Reg. no. 679/2016 (GDPR) and as specified in the privacy policy and cookie policy on the Site. The Customer may modify such data at any time by accessing his or her profile on the home page and exercise the rights reserved for him or her in the manner described in the privacy policy present on the Site.


5. CONCLUSION OF THE CONTRACT

5.1. In order to purchase the Products, the Client must make a specific request directly on the Site, in the dedicated section, where, by following the procedures indicated therein, he will send his Purchase Order, which expressly constitutes the Client's manifestation of willingness to conclude the Contract with Taste.

5.2. Pursuant to and for the purposes of Legislative Decree 70/2003, Taste hereby informs the Customer of the technical steps to be followed in order to submit the Purchase Order and to conclude the Contract.

5.3. Pursuant to and for the purposes of art. 12 of Italian Legislative Decree n. 70/2003, the Agreement between Taste and the Customer shall be deemed entered into solely and exclusively upon Taste Acceptance of the Purchase Order (correctly transmitted, also in light of all the provisions contained in these GTC). The Acceptance will be sent by Taste to the e-mail address communicated by the Client.

5.4. The Customer may access the Site and view the Products for sale on the Site (subject to subsequent verification by Taste as to the actual availability of the Products themselves), know, pursuant to and for the purposes of Article 12 of Legislative Decree no. 70/2003, the characteristics and the price of the Products (expressed in EUR and/or USD, GBP, PLN, RON, CZK and inclusive of any further tax and/or amount due pursuant to applicable laws).

5.5. In accordance with Legislative Decree No. 70 of 9 April 2003 laying down provisions on electronic commerce, in order to place a Purchase Order, the Customer shall:

  • place a Product in the shopping cart by clicking on the relevant icon next to the Product itself;
  • when you have finished selecting the Products in your shopping cart, click on the 'Check-Out' button;
  • if not already registered, register, log in with your credentials to the Site or enter your data for a quick purchase without registering on the Site;
  •  accept these GTC by clicking on the appropriate link/box, which constitutes, in accordance with the law, express and unreserved acceptance of these GTC (including any document that may be referred to in these GTC) as well as of any further terms and conditions published on the Site and of the further rules and/or instructions on the data sheets of individual Products and/or, in any event, published on the Site; in the absence of acceptance, the Site does not allow the transmission of the Purchase Order; 
  • proceed to the payment of the Products and delivery costs by selecting one of the following payment methods, where available and/or applicable, it being understood that payments by bank transfer cannot be made:

    1. Visa, Mastercard or American Express credit cards;
    2. Paypal;
    3. Cash on delivery;
    4. any other modalities provided for on the Site.

5.6. At the conclusion of the Purchase Order, the Site will automatically assign a unique number which will be shown on the final summary page of the Purchase Order itself.

5.7. Taste, upon verification of the payment and of the actual availability of the Product, will send the Client the Purchase Order Acceptance that will contain the following information: i) number and date of the Order (to be used in any further communication with Taste); ii) detail of the Product/s, quantity, price; iii) type of payment chosen; iv) cost of delivery; v) total amount of the Purchase Order.

5.8. The Customer agrees to (i) check the accuracy of the data in the Acceptance, (ii) notify Taste of any errors and (iii) print, save an electronic copy or retain these Terms and Conditions.

5.9. Failure to transmit the Acceptance constitutes non-acceptance of the Purchase Order itself, regardless of any express communication from Taste to the Client.

5.10 By placing a Purchase Order in the manner set out on the Site, the Customer declares that he/she has read all the information provided during the purchase procedure, that he/she understands it and accepts in full the General Terms and Conditions (including any document referred to in the General Terms and Conditions) as well as any further conditions published on the Site and any further rules and/or instructions on the data sheets of the individual Products and/or, in any case, published on the Site..

5.11. Only Products physically available in stock can be ordered on the Site. There may be discrepancies between the actual stock of the Products and the availability reported on the Site, which Taste does not guarantee in any way. In the event that one or more of the Products objects of the Purchase Order are not available, Taste may (at its sole discretion, without prejudice to its right not to accept the Purchase Order) replace the missing Products with other Products having similar characteristics. Notwithstanding the provisions of the Consumer Code, the Client may be granted the possibility to modify the Order by sending an e-mail to info@tastecoffee.it and specifying the Order number.

5.12. Inserting a Product in the cart does not imply a commitment to conclude the purchase of the same. As long as the Customer has not completed the procedure for the purchase of Products, he/she may: i) change the quantity and/or delete Products already placed in the cart; ii) add other Products to the cart.

5.13. Within the "my account" section of the Customer's Account on the Site it will be possible, among other things, to view the information of the Customer's Account, view orders, update the delivery address. The updating of the delivery address related to a Purchase Order cannot be made at a time subsequent to the transmission of the Purchase Order by the Customer. Taste, in any case, does not guarantee the shipment of the Products to the modified address if the change has not occurred in a timely manner, with potential additional delivery costs borne by the Customer. 

6. PAYMENT METHODS

At the time of payment, the Customer will be redirected to the website of the institute in charge of managing the payment procedures and must authorise the institute itself to debit the amount of the Purchase Order from his/her credit card or his/her account, relative to the chosen means of payment. In no event shall Taste have access to your credit card details or other data provided during the payment process. Taste shall in any event not be liable for any unlawful or fraudulent use that may be made by third parties of the credit card or of the account relating to the means of payment chosen by the Customer and/or for any errors, omissions or failures of the institutions from time to time in charge of managing the payment procedures.

6.1. Credit Card.

In case of purchase of Products by payment by Visa, Mastercard, Maestro or American Express credit card, at the same time of transmission of the Purchase Order, the bank will immediately debit the amount relative to the purchase made. In case of cancellation of the Purchase Order, either by the Client or in case of non-acceptance of the same by Taste, the cancellation of the transaction and the release of the amount committed will be requested at the same time. Release times depend exclusively on the banking system and may last up to their natural expiry date (24 days from the date of authorisation). Once the transaction has been cancelled, in no event shall Taste be liable for any damages, direct or indirect, caused by delay in the failure to release the amount committed by the banking system. In the event that the Customer's Purchase Order is processed after the 23rd day from the date of submission, Taste will in any case debit the Customer's credit card with the amount due, even if in advance of the physical delivery of the Product, in order to avoid the transaction authorisation deadline (24 days). Taste reserves the right to request the Customer to provide additional information (e.g. landline phone number) or to send copies of documents proving the ownership of the Card used. In the absence of the requested documentation, Taste reserves the right not to accept the Purchase Order. At no time during the purchase procedure Taste is able to know the information related to the Buyer's credit card, transmitted via secure connection directly to the website of the bank handling the transaction. No computer file of Taste will retain such data. Under no circumstances can Taste be held liable for any fraudulent or improper use of credit cards by third parties, when paying for Products purchased on the Site.

6.2. PayPal

You can choose PayPal as your payment method at check-out and complete your purchase by logging directly into your account. If you do not have a PayPal account yet, you can open one by registering on the PayPal login page. This payment method may not be available for all countries.

For more information on paying via Paypal, including the General Terms and Conditions and the European Standard Information for Consumer Credit, click here: https://www.paypal.com

6.3. Bank transfer

Payment method not foreseen.

7. PRICES

7.1. The price of the Products is inclusive of any taxes and/or amounts due under applicable laws and is expressed in Euro for the countries of the Euro zone or in the current currency for the following countries: Czech Republic, Poland, Romania, United Kingdom, United States. For all other European Union countries not mentioned above, the price is expressed in Euro.

7.2. All prices of the Products are subject to variation by Taste, at its sole and unquestionable discretion, at the times and in the manner provided for by art. 13, paragraphs 2 and 3, Legislative Decree 70/2003.

7.3. The sales price is considered valid until the communication of the Order Acceptance.

7.4. Any discounts and/or price reductions during promotional events and/or sales periods are strictly personal and, in any case, cannot be combined, unless otherwise communicated by Taste.

7.5. Shipping costs and any additional charges (e.g. customs clearance) are not included in the price and will be expressly indicated before the Customer submits the Purchase Order.


8. BILLING

Each Purchase Order shall be accompanied by a Transportation Document as required by D.P.R. 21 December 1996 no. 696. If the Purchase Order is finalised, the relevant invoice will be issued only if requested at the time of the Purchase Order by sending an e-mail to info@tastecoffee.it and specifying the Purchase Order number for which the invoice is requested, indicating the VAT and/or Tax Code, the company's registered office and, if an Italian customer, the SDI code. The document will be sent to the e-mail address used at the time of the order or to the address communicated in the e-mail requesting the invoice. Once the Acceptance of the Purchase Order has been transmitted by Taste, it will not be possible to request the invoicing of the Purchase Order.


9. PRODUCT DELIVERY METHODS AND COSTS

9.1. Taste will deliver purchased Products through leading Shipping Carriers exclusively in the following territories: Italy, European Union, United Kingdom, United States.

9.2. Delivery costs, which will depend on the destination, weight and volume of the Products, shall be paid by the Customer, namely:

  • For Italy and the Eurozone countries, except Portugal: shipping costs are EUR 9.99 for orders up to EUR 58.99. From 59.00 EUR shipping costs are free of charge
  • For other EU countries not listed above: shipping costs are 9.99 EUR for orders up to 58.99 EUR. From 59.00 EUR shipping costs are free of charge

9.3. The Products will be delivered within 15 working days from the moment of receipt by the Customer of the Acceptance of the Purchase Order by Taste. The aforementioned delivery times are purely indicative and, therefore, Taste does not undertake any commitment nor does it guarantee in any way, the respect of the aforementioned delivery times of the Products. In no event shall Taste be liable for damages of any nature whatsoever for possible delays in delivery and/or damages caused to the Products by the Forwarder. The Customer expressly declares, by accepting these GTC, that the delivery term indicated herein does not constitute an essential term under the Italian Civil Code and any other law and/or regulation that may be applicable. 

9.4. Delivery is from Monday to Friday during normal working hours (9 a.m. to 6 p.m.).

9.5. Taste assumes no liability for inefficiencies attributable to force majeure (and/or for inefficiencies attributable, for example, to the conduct of the Freight Forwarder) in the event that it fails to execute the Purchase Order within the timeframe set out in the Agreement.

9.6. Upon delivery of the Products by the Shipping Carrier, the Customer shall check that:

  • the number of packages delivered corresponds to the number indicated on the accompanying document or shipping label;
  • the Products indicated on the packaging correspond to what is actually indicated in the Purchase Order;
  • the packaging is intact, undamaged or otherwise altered, including the sealing materials (adhesive tape or strapping).

9.7. The Customer acknowledges that the collection of the Product is his precise obligation under the Contract. In the event of non-delivery due to the absence of the addressee at the address specified in the Purchase Order, the goods may go into storage. Notice of non-delivery shall be left to the Customer by the Shipper. In case of non-delivery of the Product within five days from the first delivery attempt by the Shipping Company, Taste may invoke the termination of the Contract pursuant to art. 1456 of the Italian civil code. Upon termination of the Contract, the remaining part of the price shall be refunded, minus the costs of the unsuccessful delivery of the Product and the return costs that shall be equal to the amount of the delivery costs. If the delivery costs have not been charged in the order (e.g. in the case of free delivery), the delivery and return costs shall be as follows:

  • For Italy and Eurozone countries, except Portugal: 9.99 EUR 
  • For other EU countries not listed above: 9,99 EUR

The termination of the Contract and the amount of the refund will be communicated to the Client by e-mail. In the event that, before the elapse of the five days indicated above, the Client asks to receive the purchased Product again, Taste will proceed to a new delivery upon charge of the costs of the same and of the costs for the return of the Product already delivered for the amounts indicated in the previous paragraph. The terms of payment of such amount will be agreed directly with the Client. The new delivery shall take place only after the said expenses have been paid.

9.8. Any damage to the packaging and/or to the Product or the mismatch of the number of packages or of the indications must be immediately reported by the Customer to the Shipper with punctual and motivated notification and signature of the appropriate document proposed by the Shipping Company and at the same time by e-mail to the address info@tastecoffee.it, with the express obligation of the Customer to motivate the refusal of the delivery. In case of failure to report as indicated, the Client may not in any way oppose Taste any defect of the delivered Product or the lack of the same inside the package - or in case of multiple orders, the lack of one or more Products - and may not therefore claim against Taste for any damage claimed in this respect, unless otherwise provided for by the law.

9.9. In any case, no liability can be attributed to Taste in case of delay in the execution of the Purchase Order or in the delivery of the ordered products.

10. RIGHT OF WITHDRAWAL

10.1. Within the limits set forth in Article 52 of the Consumer Code, the Consumer-Client has the right, within 14 calendar days of receipt of the Products purchased, to exercise the right of withdrawal, consisting of the possibility of returning the Products received and obtaining a refund of the price paid, without penalty and without having to provide any reasons.

10.2. The right of withdrawal referred to in paragraph 10.1. above is expressly excluded, pursuant to Art. 59, paragraph 1, lett. c), d), e) and f) of the Consumer Code, in the event that the Customer purchases customised Products and/or Products that are liable to deteriorate or expire rapidly and/or Products that are not suitable to be returned for hygienic or health protection reasons and have been opened after delivery, as well as in the event of the supply of Products that after delivery are by their nature inseparably mixed with other goods.

10.3. The period referred to in Article 52 of the Consumer Code shall run from the day on which the Consumer-Client or a third party, other than the Shipping Company and designated by the Consumer-Client, acquires physical possession of the Product or:

  • in the case of multiple Products ordered by the Consumer-Client in one order and delivered separately, from the day on which the Consumer-Client or a third party other than the Freight Forwarder and designated by the Consumer-Client acquires physical possession of the last Product;
  • in the case of delivery of a good consisting of multiple lots or pieces, from the day on which the Consumer-Client or a third party other than the Freight Forwarder and designated by the Consumer-Client acquires physical possession of the last lot or piece.

10.4. Within the term provided for by the Consumer Code, the Consumer-Client who decides to avail himself of the right of withdrawal must send a written communication to Taste by registered letter with return receipt to Taste’s address, in 31100 - Treviso (TV), Via Trevisi 16 and can anticipate such communication by e-mail to Taste, which will not substitute the registered letter. Alternatively, the Consumer-Client can send a pec to the certified e-mail address pec@Taste.it.

10.5. Taste shall, following the Consumer-Client's withdrawal, communicate by e-mail to the Consumer-Client a confirmation of receipt of the Consumer-Client's will to withdraw.

10.6. In accordance with the law, the Customer/Consumer shall bear the shipping costs for the return of the Products, which must be sent to the following address: 

Taste

31100 - Treviso (TV), Via Trevisi 16 - Italy (IT) 

within fourteen days from the date, you notified Taste of your decision to withdraw from the Contract (the deadline is met if the Consumer-Customer returns the goods before the expiration of the fourteen-day period).

10.7. In case of damage to the Product during transport, Taste shall notify the Consumer-Client of the event (within the 5th day from receipt of the goods in its warehouses), so that he can promptly file a complaint against the Shipping Company chosen by him and obtain a refund of the value of the goods (if insured); in this case, the Product shall be made available to the Consumer-Client for its return, at the same time cancelling the withdrawal request.

10.8. Taste shall not be liable in any way for damages or theft/loss of goods returned by uninsured shipments; upon its arrival at the warehouse, the Product shall be examined to assess any damage or tampering not deriving from transport. Should the returned product be damaged, Taste shall deduct a percentage from the refund due, as a contribution to the restoration costs.

10.9. Taste shall also refund all expenses borne by the Consumer-Client (purchase of the Product and its original delivery; the costs for its return are obviously excluded) within 14 days from the communication of the right of withdrawal, and in any case upon receipt of the returned Product, by means of Bank Transfer or PayPal. It will be the Customer's responsibility to promptly provide the bank details on which to obtain reimbursement (name surname account holder, IBAN code).

10.10. The right of withdrawal is however subject to the following conditions:

  • Taste's Products are sold in special packaging; such packaging is deemed to be an integral part of the Products. Therefore, in order for the Customer to regularly exercise the right of withdrawal, the purchased Product shall have to be intact and returned in its original packaging, complete in all its parts (including packaging and any documentation and accessory equipment to limit damages to the original packaging);
  • the return, until receipt by Taste, is the full responsibility of the Client;
  • Taste shall not be liable under any circumstances for damage, theft or loss of the returned Products;
  • upon its arrival at the above-mentioned return address, the Product will be examined for any damage or tampering not resulting from transport.

10.11. The Consumer-Client shall forfeit the right of withdrawal for lack of the essential integrity condition of the Products (packaging and/or its content), in cases where Taste ascertains:

  • the lack of or damage to the outer packaging;
  • lack of or damage to the original inner packaging;
  • the absence of integral elements of the Product (accessories, parts);
  • damage to the Product due to causes other than transport.

10.12. In case of forfeiture of the right of withdrawal, Taste will return the purchased Product to the Consumer-Client, charging the shipping costs to the same and no refund of the price paid will be made.

10.13. Please note that the right of withdrawal as governed by this clause is reserved exclusively for Consumer Customers; there is no right of withdrawal for Professional Customers.

10.14In case of communication needs regarding returns and complaints, you can send an e-mail or call the following contacts: 

Italia: info@tastecoffee.it

Servizio Clienti: +39 347 3973346

Servizio Clienti/WhatsApp: +39 347 3973346 

Altri paesi UE:  info@tastecoffee.it

 

11. GUARANTEES

11.1. In the event of lack of conformity, i.e. delivery of goods that present defects or flaws or that differ from those provided for in the Contract, i.e. unsuitable for the use for which goods of the same type are normally used, differ from the description published on the Site or that do not manifest the promised qualities, the provisions on legal guarantee set out in Articles 128 et seq. of the Consumer Code shall apply.

11.2. Excluded from the scope of the legal guarantee are any failures or malfunctions caused by accidental events or by the Customer's liability or by use of the Product not in accordance with its intended use and/or with the technical documentation enclosed with the Product.

11.3. Taste is liable when the lack of conformity becomes apparent within a period of two years after delivery of the Product, unless there is a conventional warranty beyond that period.

11.4. The Consumer-Client shall report the defect or flaw to Taste within two months from its discovery (unless Taste has acknowledged or concealed the existence of the defect).

11.5. Claims for defects not fraudulently concealed by the seller shall be time-barred within a period of twenty-six months from delivery of the goods (the consumer customer who is sued for performance of the Contract may, however, always assert the rights under this article provided that the lack of conformity is notified within two months after discovery and before the expiry of two years from delivery).

11.6. In the event of a conformity defect, the Consumer-Customer may request, free of charge (including shipping costs), repair or replacement, at his choice, unless repair is objectively impossible or excessively expensive compared to the other.

11.7. The remedy referred to above shall be deemed to be excessively onerous if it imposes unreasonable expenses on Taste, taking into account: a) the value that the Product would have if there were no lack of conformity; b) the extent of the lack of conformity; c) whether the alternative remedy can be pursued without significant inconvenience to the Consumer-Client.

11.8. Replacements shall be carried out within a reasonable period of time from the request and shall not cause significant inconvenience to the Consumer Customer, taking into account the nature of the Product and the purpose for which it was purchased.

11.9. The Consumer-Customer may request, at his or her choice, an appropriate price reduction or termination of the Contract if one of the following situations occurs:

  • replacement is impossible or excessively costly
  • Taste did not provide replacement within a reasonable period of time;
  • the replacement previously carried out caused considerable inconvenience to the consumer customer.

11.10. After notification of the lack of conformity Taste may offer the Consumer-Customer any other available remedy, with the following effects:

  1. i) if the Customer Consumer has already requested a specific remedy, Taste remains obliged to implement it, with the necessary consequences as regards the commencement of the appropriate period for repairs or replacements, unless the Customer Consumer accepts the proposed alternative remedy;

 

  1. ii) if the Consumer-Client has not already requested a specific remedy, it must accept the proposal or reject it by choosing another remedy pursuant to this article.

 

11.11. A minor lack of conformity, for which it was not possible or is excessively onerous to pursue the remedy of replacement, does not entitle the parties to terminate the Contract.

 

11.12. The legal guarantee is limited to purchases made by Consumer Customers. As far as Professional Customers are concerned, the provisions of the Civil Code apply.


12. CLAIMS

12.1. Pursuant to and for the purposes of Articles 7 and 12 of Legislative Decree n. 70/2003, any claim may be sent by written communication to Taste by registered mail with return receipt to Taste's address in 31100 - Treviso (TV), Via Trevisi 16 and may be anticipated by e-mail to info@tastecoffee.it, which will not replace the registered mail.

12.2. Claims made in a manner deviating from the provisions of these GTC shall not be accepted and deemed valid.

12.3. For any problem or anomaly encountered, before taking the complaint route, the Client is invited to contact Taste through the appropriate section on the Website.

13. PROCESSING OF PERSONAL DATA

The Client's data are processed by Taste in compliance with the provisions on the protection of personal data pursuant to and for the purposes of Legislative Decree no. 196/2003 and EU Reg. no. 679/2016 and as specified in the privacy policy and cookie policy on the Site.

14. COPYRIGHT 

All Contents present on www.tastecoffee.it, including texts, documents, trademarks, logos, images, graphics, their arrangement and adaptations are protected by the copyright law and by the regulations on the protection of Trademarks (Law no. 633 of 22 April 1941 and subsequent amendments, Royal Decree no. 929 of 21 June 1942 and subsequent amendments) and are covered by copyright. The www.tastecoffee.it website may also contain images, documents, logos and trademarks of third parties that have expressly authorised Taste Snc di Tiralongo Fabio e Urdich Elisa to publish them. The reproduction, even partial, of the Contents, texts, documents, trademarks, logos, images, graphics is prohibited. Any abuse will be prosecuted according to the laws in effect.

15. COMPETENT COURT

15.1. If the Customer is a Business Customer, any dispute relating to the application, performance, interpretation and breach of the Contract shall be subject to the mandatory territorial jurisdiction of the Tribunale di Treviso. The Contract shall be governed by Italian law.  

15.2. If the Customer is a Consumer Customer, the relevant provisions of the following paragraphs shall apply. 

15.3. Any dispute relating to the application, execution, interpretation and breach of the Contract shall be subject to the mandatory territorial jurisdiction of the place of domicile of the Consumer Customer.

15.4. If the Consumer-Client is domiciled outside Italy but in a European Union Member State, the competent court will be (i) the court of the EU Member State in whose territory the defendant is domiciled or the court of the place where the Consumer-Client is domiciled or, (ii) if the Consumer-Client is sued, the court of the place where the Consumer-Client is domiciled. 

15.5. If the Consumer-Customer is domiciled outside the Italian State and in a country other than an EU Member State, Taste and the Consumer-Customer agree to submit any dispute relating to the application, performance, interpretation and breach of the Agreement to the mandatory territorial jurisdiction of the Tribunale di Treviso and the Agreement shall be governed by the laws of Italy. Where such choice is in conflict with the law of the State (other than a Member State of the European Union) in which the Consumer-Client has his/her habitual residence, the following provisions shall apply (or only the one of the following provisions made mandatory by the law of the State other than a Member State of the European Union in which the Consumer-Client has his habitual residence) (i) any dispute relating to the application, execution, interpretation and breach of the Contract shall be subject to the territorial jurisdiction of the place where the Consumer-Customer has his/her habitual residence at the time of conclusion of the Contract; (ii) the Contract shall be governed by the law of the State other than an EU Member State where the Consumer-Customer has his/her habitual residence, without prejudice to the application of rules of application necessary under Italian law and European law.

16. FINAL REMARKS

Taste believes in the quality of its products and strives to offer the best quality ingredients on the market. With this in mind, please take note of the following:

  • make sure you are not allergic to any of the ingredients in the products before application;
  • Taste cannot be held liable for any reactions to the ingredients of the products sold;
  • none of our products should be used as a substitute for medical care or treatment;
  • The information published on www.tastecoffee.it is not intended as a cure or treatment for dermatological problems and in no way should be regarded as such
  • the advice given on www.tastecoffee.it or provided by Customer Services is for information purposes only and is in no way intended to replace medical advice;
  • please consult your doctor if you have any doubts