Shipping policy

9. PRODUCT DELIVERY METHODS AND COSTS

9.1. Taste will deliver purchased Products through leading Shipping Carriers exclusively in the following territories: Italy, European Union, United Kingdom, United States.

9.2. Delivery costs, which will depend on the destination, weight and volume of the Products, shall be paid by the Customer, namely:

  • For Italy and the Eurozone countries, except Portugal: shipping costs are EUR 9.99 for orders up to EUR 58.99. From 59.00 EUR shipping costs are free of charge
  • For other EU countries not listed above: shipping costs are 9.99 EUR for orders up to 58.99 EUR. From 59.00 EUR shipping costs are free of charge

9.3. The Products will be delivered within 15 working days from the moment of receipt by the Customer of the Acceptance of the Purchase Order by Taste. The aforementioned delivery times are purely indicative and, therefore, Taste does not undertake any commitment nor does it guarantee in any way, the respect of the aforementioned delivery times of the Products. In no event shall Taste be liable for damages of any nature whatsoever for possible delays in delivery and/or damages caused to the Products by the Forwarder. The Customer expressly declares, by accepting these GTC, that the delivery term indicated herein does not constitute an essential term under the Italian Civil Code and any other law and/or regulation that may be applicable. 

9.4. Delivery is from Monday to Friday during normal working hours (9 a.m. to 6 p.m.).

9.5. Taste assumes no liability for inefficiencies attributable to force majeure (and/or for inefficiencies attributable, for example, to the conduct of the Freight Forwarder) in the event that it fails to execute the Purchase Order within the timeframe set out in the Agreement.

9.6. Upon delivery of the Products by the Shipping Carrier, the Customer shall check that:

  • the number of packages delivered corresponds to the number indicated on the accompanying document or shipping label;
  • the Products indicated on the packaging correspond to what is actually indicated in the Purchase Order;
  • the packaging is intact, undamaged or otherwise altered, including the sealing materials (adhesive tape or strapping).

9.7. The Customer acknowledges that the collection of the Product is his precise obligation under the Contract. In the event of non-delivery due to the absence of the addressee at the address specified in the Purchase Order, the goods may go into storage. Notice of non-delivery shall be left to the Customer by the Shipper. In case of non-delivery of the Product within five days from the first delivery attempt by the Shipping Company, Taste may invoke the termination of the Contract pursuant to art. 1456 of the Italian civil code. Upon termination of the Contract, the remaining part of the price shall be refunded, minus the costs of the unsuccessful delivery of the Product and the return costs that shall be equal to the amount of the delivery costs. If the delivery costs have not been charged in the order (e.g. in the case of free delivery), the delivery and return costs shall be as follows:

  • For Italy and Eurozone countries, except Portugal: 9.99 EUR 
  • For other EU countries not listed above: 9,99 EUR

The termination of the Contract and the amount of the refund will be communicated to the Client by e-mail. In the event that, before the elapse of the five days indicated above, the Client asks to receive the purchased Product again, Taste will proceed to a new delivery upon charge of the costs of the same and of the costs for the return of the Product already delivered for the amounts indicated in the previous paragraph. The terms of payment of such amount will be agreed directly with the Client. The new delivery shall take place only after the said expenses have been paid.

9.8. Any damage to the packaging and/or to the Product or the mismatch of the number of packages or of the indications must be immediately reported by the Customer to the Shipper with punctual and motivated notification and signature of the appropriate document proposed by the Shipping Company and at the same time by e-mail to the address info@tastecoffee.it, with the express obligation of the Customer to motivate the refusal of the delivery. In case of failure to report as indicated, the Client may not in any way oppose Taste any defect of the delivered Product or the lack of the same inside the package - or in case of multiple orders, the lack of one or more Products - and may not therefore claim against Taste for any damage claimed in this respect, unless otherwise provided for by the law.

9.9. In any case, no liability can be attributed to Taste in case of delay in the execution of the Purchase Order or in the delivery of the ordered products.